Contact Us - For Medical Practitioners

The following help facilities have been set up to assist with your enquiries.

Member eligibility

Telephone: 131 243 (Nationwide)

Administration procedures, claims assessment and payment queries

For:

• HBA
• Mutual Community
• American Express Cardmember Health Insurance Plan
• CSR Health Plan
• Super Members Health Plan members

Telephone: 1300 367 877
Facsimile: 1300 662 083
Email: ezyclaim@hba.com.au

Mail:

Ezyclaim Assessing
HBA/Mutual Community Health Insurance
Medical Claims Services
PO Box 14639
MELBOURNE CITY MC VIC 3001

Change of details affecting practice ID number

• appointment of new doctor
• doctor leaves practice
• change to bank account details
• change of address

Telephone:

1800 060 239
(03) 9937 4141
(03) 03 9937 4142

Facsimile: (03) 9937 4419
Email: eprovops@hba.com.au

Mail:

Provider Operations
HBA/Mutual Community Provider Operations
PO BOX 14639
MELBOURNE VIC 3001

Ezyclaim Agreement Queries

Provider Relations

Telephone:

1800 060 237
(03) 9937 4427
(03) 9937 4138

Facsimile: (03) 9937 4419
Contact: Medical Director

General Queries and Reconciliation Support

Provider Operations

Telephone: (03) 9937 4138
Facsimile: (03) 9937 4419
Contact: Provider Operations Manager

Mail:

HBA Health Insurance
Provider Operations
PO Box 14639
MELBOURNE VIC 3001

Email: eprovops@hba.com.au