More about patient hospital eligibility checking

Patient hospital eligibility checking

Clarifying patient hospital eligibility to benefits prior to being admitted is now easier than ever – register and you will be able to do it online!

View our guide to online patient eligibility checking

If you have any queries or require further information please use the contact appropriate to your query from the list below:

Query / request type	Contact details
Request or Response data	T: 1300 663 590
Copy of user guide	Help data on eclipse.civica.com.au
Copy of error messages	Help data on eclipse.civica.com.au
Submit a registration form	F: 1300 662 083
Hospital claims queries	hospitalclaims@bupa.com.au
	F: 1300 303 548

Ezyclaim and patient eligibility

Only eligible services rendered to private in-patients during hospitalisation qualify for the Ezyclaim benefit.

Any consultations or treatments prior to or after hospitalisation do not form part of this process and need to be billed separately. Please inform the patient that these expenses are claimable through Medicare only.

Payment process

Please inform the patient of the account payment process:

In the majority of cases, the member will receive no accounts for in-patient services. All accounts are to be forwarded directly to us for payment
If you are the Doctor of first referral and have previously registered your intent to charge a co-payment you need to inform the patient of the co-payment amount for you and any other treating medical specialist, who is also using Ezyclaim, prior to treatment. This amount is to be billed directly to the patient by you, or an approved Billing Agency, once the service has been rendered. Remember to inform the patient that this amount is not claimable through any other source
Co-payments are only charged in exceptional circumstances, and are dependent on the member’s financial consent. Conditions are available on application.

Membership eligibility

All hospital covers are eligible for the Ezyclaim benefit. This benefit is provided in addition to the normal 25% in-patient medical ‘gap’ benefit.

Hospital covers

Ultimate Health Cover
Top Hospital Cover
Gold Visitors Cover
Intermediate Visitors Cover
Hospital Cover with Excess
Hospital Cover with Excess Bonus
Hospital Cover with Excess Bonus Plus
Hospital Cover with Excess Level 5
Hospital Saver
Hospital Saver Plus - Nil excess
Hospital Saver Plus Level 2
Hospital Saver Plus Level 3
Hospital Saver Plus Level 4
Hospital Saver Plus Level 5
Corporate Hospital Top Level 1
Corporate Hospital Top Level 2
Corporate Hospital Intermediate Level 1
Corporate Hospital Intermediate Level 2
Corporate Hospital Intermediate Level 3
Corporate Hospital Saver Level 1
Corporate Hospital Saver Level 2
Corporate Hospital Saver Level 3
Corporate Hospital Cover Level 1
Corporate Hospital Cover Level 2
Corporate Hospital Cover Level 3
Young Singles/Couples Choice Hospital
Young Singles Saver Hospital
Active Sports Saver Hospital
Family Essentials Hospital Cover
Classic Visitors Cover
Essential Visitors Cover
Standard Visitors Cover
Public Hospital Cover
Reciprocal Health Cover

Note: Benefits are only paid for members where their payments are up-to-date, and the member has served all Waiting Periods and Benefit Limitation and Exclusion Periods. Please refer to the Products at a Glance section for further information on Waiting Periods and benefit limitations specific to each hospital product. HBA/Mutual Community Insurance bears no responsibility for the payment of benefits for services which are not eligible services.